The impact of information systems on SME economic performance
DOI:
https://doi.org/10.56294/dm2025746Keywords:
Information Systems, ICT, Economic Performance, Smes, Operating EfficiencyAbstract
The objective of the article was to evaluate the relationship between information systems and the economic performance of SMEs in the Surcolombian region. For the above, the theoretical constructs of the variables were approached from a review of related literature. The study was of a quantitative nature, was approached from the deductive method and was a correlational type of research. The study population corresponded to managers, area chiefs, process directors and, in general, collaborators who occupy positions that involve decision making, while a non-probabilistic convenience sampling was used. A total of 160 surveys were applied. For the information systems and economic performance variables, instruments were elaborated by the researchers in a literature review. The reliability of the research was evaluated with Cronbach's alpha and composite reliability, while the validity was determined with the Mean Explained Variance and Confirmatory Factor Analysis, in all cases was satisfactory. The results obtained showed high levels of the information systems and economic performance variables, evidencing the relevance of these aspects in management. Likewise, the positive and significant relationship between information systems and economic performance in SMEs was verified. It is concluded that the relationship between the variables is strong in the processes that allow operational efficiency and the management of customers and marketing.
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Copyright (c) 2025 Juan Manuel Andrade-Navia, William Alejandro Orjuela-Garzón, Carlos Eduardo Aguirre Rivera (Author)
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