Descriptive Framework for Project Management for the Implantation of Enterprise IT Applications in SMEs
DOI:
https://doi.org/10.56294/dm2025760Keywords:
CRM, ERP, implantation, implementation, project managementAbstract
Adopting an Enterprise IT Application (EITA) is a complex process that requires effective management to ensure success. Studies show that failure rates for such projects range from 30% to 70%, with 57% of implementations taking longer than expected, 54% exceeding budget, and 41% failing to achieve the anticipated benefits. This paper proposes a framework for managing EITA implementation projects in small and medium-sized enterprises (SMEs). The framework was developed by coding and analyzing interviews with 18 professionals who have experience with EITA implementations. The interviews were transcribed and analyzed using the qualitative analysis software MaxQDA. The outcome is a descriptive framework that outlines the necessary activities for each phase of an EITA implementation project, taking into account the specific limitations and constraints of SMEs. This framework is designed to be a practical tool for project managers overseeing EITA implementations in SMEs, as well as for professionals new to this type of project, providing them with a foundational structure for effective project management.
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Copyright (c) 2025 Irving Reascos , Diego Trejo , Mauricio Rea , Jayli De La Torre (Author)
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